Hello, we are observing the following issue with Tax Reports (International) ( bundle 43003 is updated on 24/04/2026)
In NetSuite 2026.1, the finance manager is trying to submit VAT to the UK using Tax Reports (International) - United Kingdom 2021. He selects the correct subsidiary and period, then tries to click the "Submit Online" button, but nothing happens. The submission says 'In Queue'. When he clicks the 'Retrieve Return' button, he is redirected to the HMRC portal. When he approved got an email with a failure message "The remote endpoint has indicated that no data can be found".
User checked all settings in NetSuite and they are correct. Credentials to
gov.uk are fine too. He tried to execute the same steps in incognito mode.
In the moment in "MTD System Notes" subtab there are 3 consecutive failed runs by this user, i.e., new tries don't trigger new logs
What should be done so that the client can file their taxes?
Thank you 🙂