In NetSuite 2026.1, the finance manager is trying to submit VAT to the UK using Tax Reports (International) - United Kingdom 2021. He selects the correct subsidiary and period, then tries to click the "Submit Online" button, but nothing happens. The submission says 'In Queue'. When he clicks the 'Retrieve Return' button, he is redirected to the HMRC portal. When he approved got an email with a failure message "The remote endpoint has indicated that no data can be found". User checked all settings in NetSuite and they are correct. Credentials to gov.uk are fine too. He tried to execute the same steps in incognito mode. In the moment in "MTD System Notes" subtab there are 3 consecutive failed runs by this user, i.e., new tries don't trigger new logs What should be done so that the client can submit their taxes ?

AI generated answer (using internal Slack threads):

Based on the conversations, it seems like the issue might be related to the tax reporting periods or the base currency of the subsidiary. Here are some steps that could potentially resolve the issue: 1. Check the Tax Reporting Periods: Ensure that the tax reporting periods are set up correctly. You can do this by navigating to Setup > Accounting > Manage Tax Periods in NetSuite. If the periods are set up in a 4-4-5 format and HMRC is rejecting it, you might need to create tax reporting periods that are for date ranges instead. 2. Check the Base Currency of the Subsidiary: If the base currency of the UK subsidiary is not GBP, this could be causing issues with the VAT submission. NetSuite's Help suggests that the 'UK Submit VAT Return via CSV' is used if the subsidiary's base currency is not GBP. If this is the case, you might need to use multi-book accounting to use the Tax Reports (International) page in the local currency (GBP). 3. Use the International Tax Reports Bundle: If you're not already using it, the International Tax Reports Bundle could potentially help with the VAT submission. However, it's worth noting that this bundle might not have automated filings in all countries. Remember to always double-check all settings and try again. If the issue persists, it might be worth exploring other potential causes or solutions. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******