Is it possible to send an email out of NetSuite and have the reply come back to an actual, non-NetSuite email address?

AI generated answer (using internal Slack threads):

Yes, it is possible to send an email out of NetSuite and have the reply come back to an actual, non-NetSuite email address. However, there are a few things to consider: 1. The sender for

N/email

has to be an employee, but you can create an employee with a non-reply or system email as their email address for this purpose. This is often done by creating dummy employee records for different senders. 2. If you want the response to go into NetSuite as well as to the login user's email inbox, you would need to enable the

Capture Email Replies

feature (under "SETUP > COMPANY > ENABLE FEATURES > CRM"). However, the recipient would have to click reply all for the response to go to both places. 3. If you want to force NetSuite to use your FROM email as the Reply To, instead of using the random NetSuite message string, you could do this using a workflow. However, if you are emailing a customer, the NetSuite string is crucial for that to show up in the communication tab. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******

yes