MHL
05/01/2026, 1:24 PMCeligo AI
05/01/2026, 1:24 PMAI generated answer (using internal Slack threads):Based on the conversations provided, it appears that there have been several issues with downloading Excel files from NetSuite. However, these issues seem to be more related to the Excel software and the user's computer settings rather than changes in NetSuite or Google Chrome. One issue mentioned is that Excel files downloaded from NetSuite open in Protected Mode, causing Excel to freeze. This issue seems to be more prevalent with .xls files, and one workaround suggested is to convert these files to .xlsx format. However, it was later discovered that the issue was related to the Intel Graphics card driver on certain laptop models. Another issue is an error when downloading Excel files that begin with a [. This issue seems to be related to a Microsoft patch and not NetSuite or Google Chrome. Lastly, there was an issue where a Windows upgrade caused downloaded Excel reports to appear as corrupted. This issue seems to be related to the Windows upgrade and not NetSuite or Google Chrome. In conclusion, while there have been issues with downloading Excel files from NetSuite, these issues do not appear to be caused by changes in NetSuite or Google Chrome. Instead, they seem to be related to the Excel software, computer settings, and updates. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
05/01/2026, 1:24 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.836975098
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.8359375
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.833557
Celigo AI
05/01/2026, 1:24 PM