Andrew Luke
04/16/2026, 5:07 PMCeligo AI
04/16/2026, 5:07 PMAI generated answer (using internal Slack threads):Based on the conversations, it seems like the issue you're facing is related to the type of customer record you're creating. In NetSuite, an "individual" customer record cannot have contact records attached to it. This is likely why you're getting an invalid ID error when trying to create a contact record and associate it with the customer record. Here's the relevant conversation snippet:
"Okay, I found the issue. It was a misunderstanding on my end. The customer I am creating is an \"individual\" instead of a company. Which means it can't have contact records attached to it (at least not in our configuration if that matters). Have to rethink a part of this process."
One possible solution suggested in the threads is to create "child" customer records under a "parent" customer record. The child customer record will have the hierarchy designation like how class is structured. So... PARENT CUSTOMER : CHILD CUSTOMER 1, PARENT CUSTOMER : CHILD CUSTOMER 2...
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Disclaimer:
This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes.
******Celigo AI
04/16/2026, 5:07 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.838012695
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.835266173
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.833496094
Celigo AI
04/16/2026, 5:07 PM