How do I debug an email with status “Not Sent” in Sandbox? Email is not in bounced email list or undelivered email list.

AI generated answer (using internal Slack threads):

To debug an email with status “Not Sent” in Sandbox, you can follow these steps: 1. Check your Sandbox Email Preferences: Go to Setup > Company > Email Preferences > Sandbox subtab. Make sure that the 'Send Email' checkbox is checked. If it's not, check it and save the changes. 2. Check the Communications Tab: Go to Lists > Employees > Employees. Open the employee record that you're using to send the email. Go to the Communications tab and check if the email is listed there. If it is, it means that the email was created but not sent. 3. Check the Sent Email List: Go to Setup > Company > Sent Email. If the email is listed there with a status of “Not Sent”, it means that the email was created but not sent. 4. Check the Bounced Email Addresses list: Go to Lists > Marketing > Bounced Email Addresses. If the email address is listed there, it means that the email was bounced back by the recipient's email server. You can delete the email address from this list to allow future emails to be sent. 5. Check the Undelivered Email list: Go to Setup > Company > Undelivered Email. If the email is listed there, it means that the email was not delivered to the recipient's email server. 6. Check the Email Capture Plugin: If you're using the Email Capture plugin, check its settings and make sure that it's configured correctly. 7. Check the Email Template: If you're using an email template, make sure that it's not causing the issue. Try sending a test email without using the template to see if it works. 8. Check the Email Sending Code: If you're sending the email using SuiteScript, check the code to make sure that it's correct. Make sure that the email address, subject, and body are all correct. Remember, emails sent from a sandbox account will only be delivered to email addresses that belong to the same domain as the sandbox account. If you're trying to send an email to a different domain, it won't be delivered. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******

setup -> company -> sent email list

Yeah it's on the sent email list but status is "Not Sent"

because you are using sandbox. you can't send email on sandbox. You can only send email from production

I understand how it works, I’m expecting to see the email attempt to send but instead be sent to the logged in user (me). It’s not a SuiteScript issue either

Bro this is not error. this is the default behavior on sandbox

Like I said, I’m aware how it works. I would still normally see an email appear in my account with “Originally to….” etc. but I’m not getting that with a certain email I’m sending via script. I’m getting them for other emails.

can you share your script

Thanks for your help but no, I am certain it isn’t a script issue

ok