Andrew Luke
03/31/2026, 10:25 PMCeligo AI
03/31/2026, 10:25 PMAI generated answer (using internal Slack threads):Based on the conversations, it appears that once a customer invoice has been approved in NetSuite, it cannot be set back to 'Pending Approval' or 'Rejected' status. This is a system limitation and not related to any scripts or workflows that may be running. The error message "Approved Invoice cannot be set to Pending Approval or Rejected status" is thrown when an attempt is made to change the status of an approved invoice. This behavior is consistent across different workflows and scenarios, as indicated by the users in the conversations. As a workaround, you might consider using a custom field to manage the approval status, as suggested in one of the conversations. However, please note that this is not a standard feature and would require additional configuration. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
03/31/2026, 10:25 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.870483458
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.862854
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.845581055
Celigo AI
03/31/2026, 10:25 PM