Anyone else have NetSuite die on them if they try ...
# accounting
a
Anyone else have NetSuite die on them if they try to save a Revenue Arrangement with 60 lines or more? We don't have any scripts or workflows deployed to Revenue Arrangements except the file drag and drop script and a workflow that's set to Not Initiating. The user is changing just Allocation Type to "Exclude" and Permit Discount to "No" on one line, and this problem occurs when they try to save the Revenue Arrangement. I Also tested it on a Rev Arrangement that has 487 Revenue Elements / lines. Got the same result: Error message with no real info in it after waiting several minutes for the Rev Arrangement to save. This happens whether I change a Rev Element or not (like if I just change the header-level Memo field)
j
Not sure if related, but we've been having significant performance impacts/process failures, seemingly only on saved searches and processes that rely upon searches behind the scenes (which is a lot more than you'd think, e.g. Make Deposits, Pay Bills, etc.). Defect 875491 FWIW.
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If you are having the same issue, it should be pretty easy to identify with APM, if you pick some larger, more heavily used saved searches and check on the performance. Pretty stark difference on Friday/Monday/today versus the prior week:
a
Well, it's month end and quarter end for MANY companies right now, so maybe it's an accidental DDOS / too heavy traffic or something?
j
Support said yesterday they were seeing issues with the SQL queries getting hung up behind the scenes, so sounded to me like an actual issue they need to fix. Plus they gave me a defect right away which basically never happens, so I feel like there is a real problem somewhere.
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a
I don't know if this makes a difference, but (as I added in my original message just now): The user is changing just Allocation Type to "Exclude" and Permit Discount to "No" on one line, and this problem occurs when they try to save the Revenue Arrangement.
Also tested it on a Rev Arrangement that has 487 Revenue Elements / lines. Got the same result: Error message with no real info in it after waiting several minutes for the Rev Arrangement to save.