What could happen in NetSuite to make the Address field on a Customer record go blank?

AI generated answer (using internal Slack threads):

Based on the conversations, there are several scenarios that could cause the Address field on a Customer record in NetSuite to go blank: 1. Sales Order Override: If a user marks the Override checkbox when entering a custom address on a Sales Order, and then enters custom information or instructions, the address information could disappear upon saving the Sales Order. This could be due to the system expecting mandatory fields like Country, Zip Code, etc. If these fields are not filled in, the system might remove the information. 2. Primary Contact Address: If a customer has a contact with a role of "Primary Contact" and this contact has an address, NetSuite might copy this address to the Billing Address on all transactions. If the "Primary Contact" role is removed from this contact, the transactions might show the correct address. 3. Incomplete Address on Sales Order: If Sales Orders are being billed with an incomplete address, it might unset the address on the Customer record. 4. Changes to Default Billing Addresses: If the default billing address for a customer is changed, it could potentially unset the address on the Customer record. To monitor changes to default billing addresses, you could create a saved search on the Customer record and display billing address info in the results. You could then set up email alerts for when records are created/updated, and specify the billing info fields that you want updates for. This should pick up "Unset" changes. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******