There is a tax code defined at the customer level, and the customer is linked to two entities. When importing a customer invoice using the primary subsidiary, the predefined tax code at the customer level is applied correctly. However, when importing the invoice under the secondary (non-primary) subsidiary, a different tax code (20%) is applied instead. How can the preferred tax code be managed for a customer associated with multiple entities?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** The issue you're experiencing seems to be a limitation of the Multi-Subsidiary Customer feature in NetSuite. When a customer is linked to multiple subsidiaries, the tax code defined at the customer level is applied correctly when importing a customer invoice using the primary subsidiary. However, when importing the invoice under the secondary (non-primary) subsidiary, a different tax code is applied. To manage the preferred tax code for a customer associated with multiple entities, you might need to manually set the tax code for each transaction under the secondary subsidiary. This is because NetSuite applies the tax code based on the primary subsidiary of the customer. Alternatively, you could try assigning a default tax code to the secondary subsidiary in the Subsidiaries subtab of the Customer record. However, this might not always work as expected, as the tax rates seem to be driven by the Primary Subsidiary which was set up on the Customer record initially. For more information, you can refer to SuiteAnswers article #70186 which discusses the limitations of the Multi-Subsidiary Customer feature in NetSuite.