what might cause a user to see different Custom transaction line header text than what the administrator sees for the same field and same custom form. The selected form is the same. This is occurring on customised Sales Order and Purchase Order forms. It's not the field content, it's the field name text that has the issue.

AI generated answer (using internal Slack threads):

The issue you're experiencing where a user sees different Custom transaction line header text than what the administrator sees for the same field and same custom form could be due to several reasons: 1. Form Customization: The form might have been customized differently for different roles. In NetSuite, you can customize forms and assign them to specific roles. If the form has been customized and the field label has been changed for a specific role, then the user with that role will see the changed label. You can check this by going to

Customization > Forms > Transaction Forms

, then select the form and check the

Screen Fields

section. 2. Field Label Change: If the field label was changed in the custom field definition but the change was not propagated to the forms using the field, the old label might still show up. You can update the label on the form by editing the field and clicking the

APPLY TO FORMS

button, or by editing the form itself and changing the label there. 3. User Preferences: The user's language preference could also affect the field labels they see. If the field labels have been translated into the user's preferred language, they will see the translated labels instead of the original ones. 4. Access Rights: The user's access rights might limit what they can see. If the user doesn't have the necessary permissions to view certain fields, they might see different field labels. 5. SuiteScript or Workflow: A SuiteScript or workflow might be running in the background that changes the field labels based on certain conditions. You can check this by going to

Customization > Scripting > Scripts

or

Customization > Workflow > Workflows

and looking for any scripts or workflows that might be affecting the field labels. Remember to always test changes in a sandbox environment before applying them to your live environment. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******