what might cause a user to see different Custom tr...
# ask-stanley-ai
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what might cause a user to see different Custom transaction line field than what the administrator sees. The selected form is the same. This is occurring on customised Sales Order and PUrchase Order forms.
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AI generated answer (using internal Slack threads):
The difference in what a user sees versus what an administrator sees in the Custom transaction line field, even when the same form is selected, can be due to several reasons: 1. Role Permissions: The user and the administrator may have different role permissions. NetSuite allows administrators to set field-level permissions, which means that they can control which roles can view, edit, or create certain fields. If the user's role does not have permission to view certain fields, they will not see those fields, even if the administrator can. 2. Field Display Conditions: NetSuite allows for conditional field display. This means that a field can be set to display only when certain conditions are met. If the conditions for displaying a field are not met for a user, they will not see that field, even if the administrator can. 3. Workflows or Scripts: If there are any workflows or scripts running on the record, they could be modifying the form or the fields that are displayed. This could result in the user seeing a different form or different fields than the administrator. 4. Form Customization: The form itself may have been customized in a way that it displays differently for different users. This could be due to field grouping, subtab arrangements, or other form customizations. 5. SuiteCloud Plus Licensing: If the user and the administrator are using different SuiteCloud Plus licenses, they may see different forms. This is because SuiteCloud Plus licenses can affect the number of custom fields and records that a user can see. Remember to check the settings for the form, the user's role permissions, any workflows or scripts that are running on the record, and the SuiteCloud Plus licensing to troubleshoot this issue. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839416504
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.836730957
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.836181641
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