Anyone else seeing this error when updating plugins in WebStorm

Failed to load plugins from '<https://system.netsuite.com/download/suitecloud-sdk/ideplugin/webstorm/latest/updatePlugins.xml>': Read timed out

Hello, @darrenhillconsulting. Can you try again to see if this is already solved? If not, can you check if you have any WebStorm proxy configuration?

Still happening ... no proxy

I also got the same error just now

Which version of WebStorm are you using?

WebStorm 2025.3.3 Build #WS-253.31033.133, built on February 19, 2026 Source revision: 565764487c99e Runtime version: 21.0.10+7-b1163.108 aarch64 (JCEF 137.0.17) VM: OpenJDK 64-Bit Server VM by JetBrains s.r.o. Toolkit: sun.lwawt.macosx.LWCToolkit macOS 26.3.1 GC: G1 Young Generation, G1 Concurrent GC, G1 Old Generation Memory: 4056M Cores: 14 Metal Rendering is ON Registry: ide.browser.jcef.out-of-process.enabled=false debugger.new.tool.window.layout=true documentation.show.toolbar=true ide.experimental.ui=true Non-Bundled Plugins: ru.adelf.idea.dotenv (253.31033.143) org.jetbrains.junie (253.819.54) com.anthropic.code.plugin (0.1.14-beta) org.plugin.dot.id (1.5.4) com.netsuite.ide.webstorm.app (2025.2.1) com.intellij.mermaid (0.0.27+IJ.253) com.github.deeepamin.gitlabciaid (1.14.0) com.intellij.ml.llm (253.31033.188) com.github.xepozz.gitattributes (2026.1.0) com.gitlab.plugin (3.32.0) mobi.hsz.idea.gitignore (4.5.7) com.github.niklaswortmann.arktypeideaplugin (0.0.5) zielu.gittoolbox (600.2.3+253)

We are also encountering this issue on a clean install of Windows 11 and WebStorm 2025.3.3

This is becoming pretty frustrating. Since my other plugins update frequently, I run updates often, and the SuiteCloud plugin is now taking a long time to fail or time out.

any update on this? Is there a manual way to load the plugin into WebStorm? I had to format my machine and can't get do any uploading without the plugin

I do also have same problem with WebStorm 2025.3.3 and WebStorm 2025.3.4 versions. There are 2 possible solutions/work arounds: • Use WebStorm 2025.2.6. ◦ I was able to find and install the plugin from this version. ◦ Official documentation specifies 2025.2.X as a requirement. • Download the plugin zip file and install it from disk ◦ In your browser open https://system.netsuite.com/download/suitecloud-sdk/ideplugin/webstorm/latest/updatePlugins.xml ◦ Get url field value from there, currently: ▪︎ http://system.netsuite.com/download/suitecloud-sdk/ideplugin/webstorm/25.2/com.netsuite.ide.webstorm.app-2025.2.1.zip ◦ Download the zip file ◦ Install it on WebStorm ▪︎ WebStorm > Settings > Plugins • click on ⚙️ (cogwheel icon at the right side of Installed tab) > Install Plugin from Disk • select the previously downloaded zip file ▪︎ Checking Plugin Dependencies dialog will appear • wait patiently without clicking on Cancel button. It could take around 1~2 min. ◦ After these steps the SuiteCloud IDE plug-in for WebStorm should be installed.

@David Rebolleda Mir Thanks for the workound. Is the issue possibly because the URL for the zip is http not https?

<plugins>
	<plugin id="com.netsuite.ide.webstorm.app" url="<http://system.netsuite.com/download/suitecloud-sdk/ideplugin/webstorm/25.2/com.netsuite.ide.webstorm.app-2025.2.1.zip>" version="2025.2.1">
		<name>SuiteCloud IDE Plug-in for WebStorm</name>
		<description>
...
</description>
	</plugin>
</plugins>

Ok, this is fixed now

Confirming fix on our side • This is now working on WebStorm 2025.3.4 and 2026.1 across Windows, macOS, and Linux. • No end-user setup changes are required. • This was resolved server-side via an update to

updatePlugins.xml

◦ adding the

<idea-version since-build="XXX"/>

tag ◦ plugin

url

attribute now uses

https

Thanks @Josh and @darrenhillconsulting .

Happy to help @David Rebolleda Mir. Thanks for looking into it