We were actively using our Release Preview account creating test records. We logged in on Friday and we got the following error message: "*The account you are trying to access is currently unavailable*" We reached out to "premium support" on Friday to alert them that this high priority as we are mid testing the NS2 change. There is still no response of an update. We recieved a email notice today to say our account will be purged if we have no activity for 7 days...... but we can't login! Is anyone else experieince this lock out? Our upgrade is not due to take place until April 18th.

If you scroll back a few weeks, there's a few threads on this. They have apparently decided to start applying demo account inactivity rules to RP, which is irritating. I think @James Morris noted that despite the message, signing in isn't enough. You have to make some server-side change. I've been making a small change to the same customer record every time I get that message, which is irritatingly often. If your account is already purged, too late for that obviously, but I'd reach out to your AM to put some pressure on the support case.

This is the strange thing, we did create transactions and customer/vendor records. The error appeared on Friday but the purge notices only appeared today with the 7 day warning

Well as discussed on one of those threads, this seems to have been implemented poorly tbh. Kind of slapdash. Sucks, but I think if it's gone, your only option is to put pressure on the AM.

It's weird because when I check the status of our account under - Setup - Company - Release Preview It shows as Request Complete I would expect it to inactive or expired, if it was no longer available 🤔

Probably just another piece of evidence that they didn't think the whole thing through before they did it