Hey everyone, I’m doing some research on post-go-live technical debt. For the admins and devs here cleaning up after a NetSuite implementation: what percentage of your current custom scripts or manual spreadsheet workarounds exist simply because the original vendor 'ran out of time/budget' to deliver the automated process promised in the SOW? Feel free to share the percentage. Much appreciated!

I would be shocked if someone knew exactly what they needed PRIOR to go-live.

Correct if I'm wrong, but you're saying it's inevitable because it's nearly impossible to capture every single requirement prior to go-live.

Yes, that's my opinion.

I hear you. That leads to my next question: when those unknowns inevitably pop up mid-project, what usually happens with the implementation partner? Do they pause to architect a proper solution, or do they just slap a band-aid/manual workaround on it so they can hit the go-live date and get the milestone invoice paid? Which sounds exactly like the debt you are stuck cleaning up years later.

You must think in terms of domino effect based on an analytical position of how much information management will cause pain later one, one item mismanaged can be a 2^100th power, a simple yes no, can turn into 1,024 yes/no as I have measured.

Thanks for sharing your approach.