Arta Rexhepi
03/02/2026, 3:30 PMCeligo AI
03/02/2026, 3:30 PMAI generated answer (using internal Slack threads):Based on the conversations, the best practice for handling returned ACH bill payments/checks when utilizing bill payments in NetSuite seems to be to void the original bill payment and create a new one. This approach is recommended when the first payment was rejected and a second "run" of EFT in NetSuite is needed to pay again. Here are the steps to follow: 1. Void the original bill payment: This can be done in NetSuite by navigating to the original bill payment and selecting the 'Void' option. This will effectively cancel the original payment and update the status to 'VOID'. 2. Create a new bill payment: After voiding the original payment, a new bill payment can be created with the correct banking details. This new payment can then be processed as normal. 3. Resubmit a new file: If you are using electronic bank file creation to send checks to be printed, you would then need to create and submit a new file with the new payment details. Remember, this approach is recommended when the money has already left your bank account and the payment for a specific bill in the payment file failed and was returned. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
03/02/2026, 3:30 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.826782227
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.824585
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.819213867
Celigo AI
03/02/2026, 3:30 PMArta Rexhepi
03/02/2026, 3:35 PMArta Rexhepi
03/02/2026, 3:36 PM