I got an email on 2/9 saying our RP account would be purged on 2/10. The email said all you need to do is log in to prevent it, so I did. I came back from a week vacation today to see our RP account had been purged because, according to the email: "The source account has been upgraded." Except it hasn't. We're still on 2025.2, we're not due until 4/11 for upgrade. I see now there is a new policy that RP accounts with no login activity will be purged after 14 days. I guess you'll have no additional warning, and might even be informed it was purged for a different reason. Good luck!

RJMS and I were discussing this earlier in this channel. I believe you have to actually make some sort of server side change. E.g. create or edit a transaction, search, etc. every however often, not just logging in. At least that's how the auto-deleter works for demo accounts, and I assume they just applied the same process to RPs. They really did do a terrible job wording their purge warning notices though, if I'm correct about how it works.

I'm hoping support will reinstate it, I've got a case open now. They could easily argue it was because of inactivity, but I'm hoping the poor/inaccurate communication on this will buy me some grace. Fingers crossed!

I mean tbh I wouldn't take no for an answer if that's what support says. For sure escalate to your AM if support says no. As Jimbo mentioned, the wording on the message is frankly pretty poor and there was no warning (that I've seen) for this requirement.