Aly
02/24/2026, 11:06 PMCeligo AI
02/24/2026, 11:06 PMAI generated answer (using internal Slack threads):Based on the conversations provided, it appears that Return Authorizations in NetSuite do not natively support the "Enable Item Line Shipping" feature like Estimates and Sales Orders do. This feature allows for multiple shipping routes on a single transaction, which can be useful for businesses that ship to multiple locations. However, there is a workaround for adding shipping costs to a Return Authorization. This involves creating a new "Other Charge: For Sale" item, such as "Shipping Cost", which can be manually added to the Return Authorization. The cost of this item can be set to match the shipping cost that needs to be refunded. Here are the steps to create a Shipping Cost item and add it to a Return Authorization: 1. Navigate to List > Accounting > Items > New. 2. Select Other Charge: For Sale. 3. Name this Item (Ex. Shipping Cost) 4. Under Accounting tab, select an Income Account (Ex. Freight and Delivery). 5. Click Save. To add the Shipping Cost item to a Return Authorization: 1. Go to Customer Record. 2. Under Sales tab > Transactions Sub tab > select Invoice with status Paid In Full > Take note of Shipping Cost in the Summary box or Shipping tab of the Invoice. 3. Click Authorize Return button. 4. Add Shipping Cost Item. 5. Manually enter the unit price equals to the Shipping Cost you noted in Step 2. 6. Click Save. To process a refund from the Return Authorization: 1. Click on Refund button. 2. Click Save. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
02/24/2026, 11:06 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.821167
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.818298459
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.813110352
Celigo AI
02/24/2026, 11:06 PM