experiencing an issue with customers that are 'on credit hold' (accounting preference - warn only) and 30+ 'days overdue' When a sales order is entered for these customers, we would expect to have a warning about the customer being on credit hold, and a warning about the number of days overdue. However, only one or the other is showing when entering sales orders. Is there an issue documented regarding having both warnings come up on sales order entry?

AI generated answer (using internal Slack threads):

Based on the conversations, it appears that the issue you're experiencing might be related to the settings of the 'Hold' field on the customer record. If the 'Hold' field is set to 'Auto', the system might not be properly triggering the warning messages for both 'on credit hold' and 'days overdue' conditions. One of the users in the conversation mentioned that when they changed the 'Hold' field to 'On', they were able to see the warning message. However, this might not be the ideal solution as it could potentially block all sales orders for that customer, even if they haven't exceeded their credit limit or have overdue payments. Another point to consider is the order of operations and what is enforcing these rules. If these rules are enforced by global settings under the accounting preferences, it might be possible that one rule is overriding the other, hence only one warning is showing up. Please note that this is based on the information available in the conversations and might not be the definitive solution to your issue. You might need to further investigate this issue by checking the settings of the 'Hold' field on the customer record and the global settings under the accounting preferences. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******

No, credit hold is 'on'