We allow Consumers to purchase from our website, but our Sales Operations team wants to review each of these order before they get released to our warehouse, we have a Sales Order Approval workflow that checks sales orders as they come in and if everything is good, the order gets released to our warehouse. I added a State with Actions to try and catch the orders that come in from our Website, I have to flags, one is we use a Sales Channel Segment to indicate the order was from the website and is a consumer, I also use the Source field, which is a native NetSuite field. The problem is the state/actions do not catch the orders, I have tried multiple triggers (Entry, After Record Submit, Before Record Submit) all of which do not work, I either get an error indicating that the record is not a new record so it can not trigger, or it does not trigger at all. I have even used a saved search as the condition but it still does not catch the order. If I re-run the Sales Order Approval workflow after the Sales Order is saved, it does work. Is there something weird about how Sales Orders from the Website are saved in NetSuite.

Stepping back for a moment, have you set the global default to Pending Approval rather than Pending Fulfilment?

Yes, but the Order is not stopped by the Actions I created, the order completes the workflow and gets set to Pending Fulfilment, which releases it to the warehouse, I need the action to check the Sales Channel and the Source and if they match what I indicate, the order is put on hold, we have a custom field that get populated, and if there is a value in that field, the workflow does not transition to the next state until that field is cleared.

often times Web Store and Web Application is omitted from workflows and actions by default in the context field. regarding values I have seen weird values in some contexts like Rest Web Services and Suitecommerce. For Suitecommerce one time a date field was treated as text. For Rest web services the order status was null (whereas it defaults in other contexts)

Web Store was select, but not Web Application, I added that, and I will see if maybe that will help. Thanks