Shelby Owens
02/18/2026, 1:49 PMCeligo AI
02/18/2026, 1:49 PMAI generated answer (using internal Slack threads):The error message you're receiving indicates that NetSuite is unable to find a bank account with the currency USD configured for the chargeback workflow. This could be due to a few reasons: 1. The bank account with the currency USD is not set up correctly. 2. The bank account with the currency USD is not associated with the correct subsidiary. 3. The chargeback workflow is not configured correctly. Here are the steps to resolve this issue: 1. Check the Bank Account Setup: Navigate to Lists > Accounting > Accounts. Find the bank account that should be used for the chargeback workflow. Ensure that the currency is set to USD. 2. Check the Subsidiary Association: In the bank account record, check the 'Subsidiary' field. The bank account should be associated with the correct subsidiary. 3. Configure the Chargeback Workflow: Navigate to Customization > SuiteBundler > Search & Install Bundles > List. Search for the 'Chargeback Workflow' SuiteApp and install it if it's not already installed. Once installed, you'll need to configure the workflow to use the correct bank account. This can typically be done in the workflow's settings or preferences. Remember, if the bank account is not set up correctly or not associated with the correct subsidiary, the chargeback workflow will not be able to find it. Make sure all these settings are correct. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
02/18/2026, 1:49 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.852539122
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.842041
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839111447
Celigo AI
02/18/2026, 1:49 PM