Q Hoang
12/16/2025, 10:04 PMCeligo AI
12/16/2025, 10:04 PMAI generated answer (using internal Slack threads):In NetSuite, RMAs (Return Merchandise Authorizations) are considered as a type of transaction. They are used to manage returns and exchanges from customers. They are typically part of the 'Sale' checkbox when applying something like a custom Transaction Body Field. To check for RMA permissions, you would need to look at the permissions documentation from SuiteAnswers. It's expected to be a transaction permission and might be under 'Vendor Returns' or 'RMA'. If you have added these permissions and still can't approve, it might be due to a workflow on the record. In addition to the RMA permission, you might also need the 'Vendor Return Auth. Approval', 'Vendor Return Authorization', and 'Fulfill Orders' permissions. The 'Fulfill Orders' permission is particularly important for processing returns. The Return button will show up on the Vendor Return Authorization form but unless the role has the 'Fulfill Orders' permission, they won’t be able to do it. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
12/16/2025, 10:04 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.824310362
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.810424805
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.793273926
Celigo AI
12/16/2025, 10:04 PM