when emailing out of outlook, i want to be able to bcc the email so that the email will appear on netsuite on the customer

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that there are a few ways to BCC an email so that it appears on NetSuite on the customer record when emailing out of Outlook. 1. If you start your email from the native NetSuite UI using their email tools, all replies will be captured back in NetSuite with no further action required. However, the disadvantage to this approach is that all the back/forth replies can add some clutter to the Communications Tab. 2. There are email integrations available for both Outlook and Gmail. These integrations put the control in the hands of the end user. If they feel an email is important enough to attach they can do so with a few clicks. For example, Celigo offers an Outlook integration that is free for up to 20 emails attached per month. You can find more information about this integration [here](https://www.celigo.com/products/netsuite-outlook/). 3. Another option is to use the

Capture Email Replies

feature in NetSuite (under "SETUP > COMPANY > ENABLE FEATURES > CRM"). This feature, when enabled, will capture the replies to the emails sent out of NetSuite. Please note that you cannot send an email message to the email capture plugin from within NetSuite. Also, the recipient would have to click reply all for the response to go to NetSuite as well. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******