We're having a lot of performance issues in US Pho...
# performancee
eblackey
11/12/2025, 8:20 PMWe're having a lot of performance issues in US Phoenix 5. We're seeing a lot of "Request Limit Exceeded!" errors on scripts as well as records not loading and other internal SuiteScript errors. We don't see anything on our side that makes us think it's a runaway script on our side.
g
Geo
11/12/2025, 8:29 PMhave seen and increase as well. limit exceeded and unexpected errors that I have never seen before. Been a couple of month, prior to upgrade, not sure what changed.
e
eminero
11/12/2025, 9:57 PMSame here with SSS_TIME_LIMIT_EXCEEDED.
m
Mark C
11/13/2025, 4:23 PMWe came in this morning to a lot of the same from US Phoenix 2
g
Geo
11/13/2025, 4:55 PMI have multiple tickets open for the same thing in different ways. Yesterday on one they said QA-Engineers have rolled out a fix on your account for one of them which had no impact.
d
Dan Curtis
11/17/2025, 10:17 PMAlso Phoenix 5 here. I've been complaining about performance since August. I too have three different tickets (different symptoms of poor performance), and a Defect that shows a U1 highest level priority. But haven't had an update in 12 days. I am lighting up my account manager AND their supervisor, but so far no progress. I'm assuming we're all waiting for this same Defect to fixed.... 😕
Dan Curtis
11/18/2025, 4:49 PM"The issue is currently awaiting in the DBE team's queue. I've followed up with Issue Escalation team and they asked for fresher log which the Support rep has provided. We're currently waiting on Issue Escalation Team to get our issue assigned to an engineer from DBE." This is Defect 850488 - I'm not sure how many cases or accounts are attached to this defect.... It's possible it's just ours? But I hope not.
2 Views