Hey all, I have a custom support case form in the customer center which auto fills the customer/company name field. When this support case is submitted, it reassigns the customer to the default customer (in this case “anonymous customer”), which should only be assigned when the case management can’t find the customer. Has anyone ran into this before?

if you ruled out scrips and workflows you may have to log it with NetSuite and implement a workflow as a temporary workaround. this doesn't seem like the intended behavior