Shelby Owens
10/21/2025, 4:18 PMCeligo AI
10/21/2025, 4:18 PMAI generated answer (using internal Slack threads):To prevent Journal Entries from showing up as a credit to apply to invoices on SuiteCommerce, you need to ensure that the Journal Entry is not associated with a customer record. In NetSuite, a debit to Accounts Receivable (AR) on a Journal Entry is considered an "invoice" and a credit is considered a "credit memo". They will work effectively like an invoice or Credit Memo transaction type in that they'll stay open until you apply something against them until the balance is down to zero. If you do not want the Journal Entry to show up as a credit to apply to invoices, do not associate it with a customer record. If a customer record is associated with the Journal Entry, it will be treated as a credit memo and will be available to apply against open invoices. Remember, you can apply them basically like any other invoice or Credit Memo through accept customer payments or on the Credit Memo record itself. But if you do not want this behavior, avoid associating the Journal Entry with a customer record. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
10/21/2025, 4:19 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
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Slack thread 2: here (available only if the original thread was posted in the last 90 days)
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Slack thread 3: here (available only if the original thread was posted in the last 90 days)
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Celigo AI
10/21/2025, 4:19 PM