has anyone seen these errors before in the browser...
# suitecommerceu
//greg
10/20/2025, 3:41 PMhas anyone seen these errors before in the browser console ?
Copy code
Impossible to parse backend error - Response <html>
<head>
<title>Too Many Requests</title>
</head>
<body>
<h1>429 - Too Many Requests</h1>
<p>An error occurred while processing your request because the client has sent too many requests in a given amount of time. Slow down please.</p>
<p></p>Reference 0.32672817.1760974212.69651082</p>
</body>
</html>s
Steve Goldberg
10/20/2025, 3:44 PMBy any chance, are you or your customer operating from, say, an office where a bunch of people in your building are all trying to use the site at the same time?
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//greg
10/20/2025, 3:47 PMIm at my house just checking in on a ticket that came to me over night. i got this urgent request from my customer last night. They are in Australia. Im in Toronto and getting the error as well
Just the AUS Site is throwing this Error our USA website is operating no problem
s
Steve Goldberg
10/20/2025, 3:48 PMHmm, OK. We have DDOS protection and I've seen it sometimes be triggered in the scenario I described but that doesn't sound like it's happening here.
Steve Goldberg
10/20/2025, 3:50 PMYou could check whether you've written a customisation that is constantly pinging NetSuite
Steve Goldberg
10/20/2025, 3:50 PMOr it could just go away after a while
Steve Goldberg
10/20/2025, 3:50 PMOtherwise you can raise a case, citing the reference number in the message
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//greg
10/20/2025, 3:51 PMyea ok perfect thanks Steve!
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Dan Curtis
11/25/2025, 7:20 PMI've got a case going with Support over an increasing occurrence of these identical 429 errors dating back to October 8th. The busier our site gets, the more reports we are getting from frustrated shoppers. We're also seeing them at our main office, where we have dozens of staff who routinely need to load or Web Store web site.
NetSuite Support is suggesting these errors aren't originating from NetSuite, and that they do not know what the Reference ID values are/mean. I've seen these specific format of errors from NetSuite over the years, though, and they seem identical to other NetSuite gateway/hosting errors. With Black Friday upon us, we're getting killed by these 429 errors. Any suggestions, @Steve Goldberg?
s
Steve Goldberg
11/26/2025, 11:49 AMThis is being returned by the NetSuite CDN, so support are incorrect about that and those reference numbers are relevant to Akamai, who provide us CDN services.
But generally it means you or a customer are doing something wrong as you're triggering DDOS protection. Is that error linked to a specific service or script? What does it do? Is it being called multiple times in quick succession?
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Dan Curtis
11/26/2025, 7:05 PMIt's our entire site/store that's returning this error. We're on SiteBuilder and I wasn't aware there were CDN services in play. Regular customers are encountering it doing regular shopping/browsing. And our employees are setting it off for our office HQ IP addresses, and then no one in the office can view our site. Nothing crazy, just browsing the site as customers or sales reps do. I've appealed to support that this error page and reference numbers are indeed originating from NetSuite, which they are now in agreement on. (Thank you for your info on that!) After tracking this for nearly two months, they are now creating a defect for it. Highly appreciate your attention and info, Steve.
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Steve Goldberg
11/28/2025, 11:54 AMNo problem. Let me know the defect number when you have it
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Dan Curtis
11/28/2025, 3:42 PMIt's Defect # 856267
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Steve Goldberg
11/28/2025, 3:49 PMThanks. I didn't realise you were using Cloudflare, that makes things a little trickier for us to fix
Steve Goldberg
11/28/2025, 3:49 PMBut I don't want to speculate. We can see what the networking team thinks
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