Hi there everyone, I'm looking to send an email when a sales order is created/updated. Currently, the workflow is barebones without any conditions to ensure email can be sent, however, I'm having no luck. Is there a setting that isn't turnt on or similar causing this not to work?

Please make sure the workflow action is using the “Send Email” action type and that your sender has permission to send system emails. Also you need to check that “Allow Sending Email” is enabled under Company Preferences in the Email section.

Thanks for the response. I've checked Setup > Company Information > General Preferences and Setup > Company Information > Email Preferences, and not seeing this field.

send an email when a sales order is created/updated

Obviously if no emails are sending, you have some other issue, but once you get emails flowing, doing this is native behavior I think if you have the email field filled in on the SO. The Create will definitely fire off an email. I could be misremembering about the update, but I think that does it too. You may not even need your workflow.