Yesterday my NetSuite instance had a bit of down t...
# administration
m
Yesterday my NetSuite instance had a bit of down time where anyone logging in would only get an error warning. It was resolved within a couple of hours or so, but no one got any notifications and we were only aware of the issue when users started reporting it. Is there a simple way to have a service similar to down notifier that lets us know when NetSuite is not responding? I'm considering creating a page that is externally visible, and pointing down notifier at that, but I'm open to better solutions. If anyone else has run into this issue and has a better way of doing it, please let me know.
n
m
@Netsuite Tragic Right, I've used this page and I've noticed that it doesn't always track or correctly reflect down time for an instance of NetSuite, but it does seem to work for when a region has an issue. For instance the issue I had yesterday happened some time between 11 am and 2 pm PST and this report shows green check marks for all services yesterday.
After jumping through some of the server groups on the menu it looks like the Chicago server experienced something similar to what we ran into. I guess our instance might be on that server, but then how would I use this information to setup any kind of automated notification to myself or my users that NetSuite is aware of the issue and it is being taken care of? I'd like to know so that my response to a user saying NetSuite is down can be "I'm aware of that and here's what NetSuite said about it..." or something to that effect.
k
NetSuite has a reason to be intentionally obtuse there. I'm not sure there is a good method.