Billable Item on Invoice Question... Hi, we use the "Bill Cost to Customers" feature which allows us to invoice our customers for items on POs. The problem we're finding is the "Rate" for the item on the Invoice doesn't always come through as expected. If the Item Record doesn't have pricing (meaning no values in price levels), the Rate of the Billable Item on the Invoice comes through as the rate it was purchased at - as expected. However, if the Item Record does have pricing, the rate comes through as the items base price - not expected. So my question(s): Is this correct behavior for the system? If so, is there a setting we overlooked that would change this so the rate for the Billable Item on the Invoice is ALWAYS the rate it was purchased at? Thanks for any help!

Normally companies add margin or % on costs to customers and that's what standard functionality is all about.

Thanks @sam1128! This is my first time using this feature, so wasn't exactly sure what standard functionality was. From your comment, sounds like what we're seeing is standard functionality - thanks for confirming that. I can see how this would be expected behavior for most companies; goes against our personal business practice though. Thanks again for the response!