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Is workflow the best solution to have web purchases come from a company return email and sales team transactions come from sale rep emails? Company default settings seem to only give you one or the other for all

For performance purposes, it's probably cleaner to have a script written for this.

Generally NS discourages workflows touching web orders.

(in fact, you'll find that when creating workflows you have to specifically elect to have it run in a web store context)

Sorry I should have been more clear, it's just for emailing transactions to the customer

We use webgility to connect orders from BigCommerce

Probably workflow should suffice in this case then.

Though, you'd need a clean way to tell the orders apart.

Was thinking the same thing, will have to look more into how the orders are coming in from webgility and figure out a conditional. Thanks for the help Kevin!