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Does anyone know if there's a way to link a Knowledge Base's topics to a Case record ? We'd like to track how often different product issues come up and these are already recorded as topics should it would be good if there was an inbuilt link between them and cases

Can probably put in a custom field on your cases tied to the knowledge base list.

Though part of me wants to think there's a native way for doing that already

Yeah, I know how I can work around it but I had hoped there was something built into NS

As far as I know, you can only do this through solutions. We attach solutions to our cases and publish/tag solutions under different topics in our KB.

I don't think you can use suitebuilder to customize the topics record.

<https://netsuite.custhelp.com/app/answers/detail/a_id/11064/kw/Attaching%20Knowledge%20Base%20Solutions%20to%20Cases>

Thanks ! This is what I expected, bit annoying it can't be customised but still good to know that solutions can be linked