This site was built to compliment the existing NetSuite Professionals Slack Community by adding a means for members to easily find answers to common questions and to create a searchable database of those questions and answers.

NetSuite Professionals

Has anyone been successful pulling in the standard Serial Number field off Support Cases into PowerBI or Crystal Reports via SA Connect? For some reason I am having a very hard time getting this onto my reports

update for anyone who may search this later "Hello Victoria,

 Good day! I hope this email finds you well.

 We've gone through the details of this ticket and after investigating on my end, I've confirmed that the Serial Number for the support_incidents table is unsupported field for ODBC or it is not available and a current limitation.

 We can verify this by going to NetSuite's ODBC Connect Browser &gt; S &gt; <https://system.netsuite.com/help/helpcenter/en_US/srbrowser/Browser2020_2/odbc/record/support_incidents.html|Support_Incidents>
 The Serial Number field is not available in this table.

 Kindly also see attached for the actual ODBC table screenshot."

Yes - this is all solved via Satori Reporting. <http://www.satorireporting.com|www.satorireporting.com>