We have two payment files that appear to be stuck in the EFT queue , one with the status Processing Payments and with Queued. I believe the final status is Processed so would it safe to cancel this and do a retry?
mg2017
03/12/2021, 9:42 PM
These have been stuck for few hours now:
n
Netsuite Tragic
03/13/2021, 2:24 AM
You will need to Edit and cancel it. Then I suggest doing the next payment run in two halves, until you can see the obvious issue. Probably a vendor setup or missing data
m
mg2017
03/13/2021, 9:55 AM
the status with Processing Payments - would that indicate the file was never properly processed? If it wasn't then I can safely cancel and try the other one that is queued then retry this one.
n
Netsuite Tragic
03/13/2021, 10:13 AM
You could check the Vendor Bills and satisfy yourself as to the status
m
mg2017
03/13/2021, 1:30 PM
Since this particular file that is stuck is AR - I can see an invoice and a related payment (status: deposited).. System note shows it was a Map/Reduce script that created the payment record. Does this indicate the PFA file was processed correctly?