for the month of February we fulfilled 127 but inv...
# administrations
Suitestallion
03/09/2021, 6:09 PMfor the month of February we fulfilled 127 but invoiced customer for 137, it looks like on one of the day there were 2 item fulfillment one for 7 and one for 3, but on the invoice side there are two invoices on the same day for Qty of 10, Is there a way to verify we double charged the customer.
p
PNJ
03/09/2021, 6:13 PMManual detective work needed. Are all of the invoices created from sales orders or IFs? check that first. Also look at the system information to see how they were created, how far apart they are, who created them etc.
s
Suitestallion
03/09/2021, 6:14 PMyes they are all from the same sales order, we have a blanket sales order that we ship against every week
b
blue
03/13/2021, 7:45 AMA Transaction Saved Search should do the trick, something like this
blue
03/13/2021, 7:47 AMcount the Billing Transaction: Document Number then find those with values greater than 1(if it's usually 1 SO=1 Invoice). You can further refine it like add criterias for quantity, amount, customer, date etc just to further filter
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