Hi there, deposits and transfer is not showing up...
# administrationk
Kien
02/04/2021, 3:06 AMHi there, deposits and transfer is not showing up on the bank recon. Any reason on why this would happened?
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Netsuite Tragic
02/04/2021, 3:09 AMdates, subsidiary restrictions? does the reconciling user have permission for those?
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Kien
02/04/2021, 5:16 AMIts definitely not the date
Kien
02/04/2021, 5:16 AMWhere should I look for this? User permission or the JE permission?
Kien
02/04/2021, 5:17 AMI mean bank recon permission
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blue
02/04/2021, 1:00 PMCan you confirm if you can see the deposits and transfers as Admin role? If it shows up then it might be a permission issue specific to deposits and transfers since the role can view the bank recon page and see at leasr some transactions(Match Bank Data page I presume?)
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Kien
02/05/2021, 4:50 AMIf its a permission problen where do I find it? I tried looking for it with my manager on the role sections
Kien
02/05/2021, 4:50 AMThe admin is the CFO and its hard to sit down with him, is there any other way to check?
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blue
02/05/2021, 4:54 AMI'd look for it in the Transactions tab in permissions in the Role page. Not sure if it's the Deposit and Transfer Funds permission specifically. You could search for role permissions in Help Center and there should be an excel file where it goes on more detail on the permissions. That is assuming it's a permission problem. Do you have another person in IT who's not C-level with an admin role you could reach out to? Having the C- level people be the Admin can be difficult to quickly fix system issues.
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Kien
02/05/2021, 7:07 AMYea, I will look into it and report back. Thanks for the help
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blue
02/05/2021, 7:14 AMHi Kien I just tried it on my side and I can confirm you should be able to see Deposit and Transfer transactions in the Match Bank Data. So it might really be a permission issue.