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Hi all, on changing the shipping address on Invoic...
# administration
g
Hi all, on changing the shipping address on Invoice we are getting below error " The customer you have selected is based ina nexus for which you are required to change a different kind of tax. Click ok to change the form to one that is applicable for that nexus"
l
What is the country in the shipping address? Is it really an error? We've encountered this before but it's like a warning message only and the form will load to show other tax fields (e.g., US to Canada or vice versa).
g
New York. It's not an error but it does not allow me to change the address.
Customer primary subsidiary country is India and default Shipping and billing address country is India. Customer support multiple subsidiary. Sales Order is raisef against US entity and address country as US. At the time of invoice, I am changing the address but the Country remain as US only.
k
And it happens when you create a new invoice from scratch?
g
As of now from Sales Order when I click on Next bill button
k
Can you change address on the Sales Order?
Can you make a new Sales Order with the correct address on it from scratch?
My guess is the Transaction was saved using a different nexus than US - and you can't change the nexus on a transaction one it has been established.
g
Client has a requirement where in Invoice they want flexibility to change Shipping address
k
Client probably would have better luck with the lottery.
g
Another point is Sales Order are pushed via Integration from SFDC. So changing address is not option as everytime SO will have to be edited
k
You cannot change nexus or subsidiary on a transaction once it has been saved. (or from the transaction it is being created from if it is a record transformation)
g
But nexus US remains same. My SO shipping address country is also US.
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