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our ACS lead told us he’d get it raised as a U3 which is a 4-10 day turnaround. It’s been raised as a U4 which is resolved within 2 e-fix releases, seemingly gives no actual estimate on delivery.

You essentially have to prove to them that you're going to lose money as a result &amp; provide reasons

That's why they often ask you pointed questions once you've opened a ticket

Cheers. the ACS consultant we have answered their questions and told them it’s blocking our go live date with suite approvals, and that we can’t achieve the same result with any workarounds, so confused why they set it as U4.

if you aren't live you aren't losing money

Unable to enter in orders? That's losing money.

Unable to approve them using Suite Approvals? Hah. Just approve them another way.

u4 is actually pretty generous for an approvals based failure.

Now - if you are already using NS, and previously had it working - and any work around you can come up with breaks SOX SOD's that could adversely impact your audit? Maybe you could convince them it has a financial impact.