Hello, We use Netsuite, but our company has been acquired by another one that also uses Netsuite. I need to grant access to our NS instance to one of the other company's users. I though it was just matter of creating the new account in our system without changing this old password, and his login to our company should appear on his Roles. It is not working. He doesn't see our company on his Roles. • Is there anything special we need to do?

any SSO restrictions on either account?

No on ours, but I don't know if they have SSO on theirs. So, if they have SSO and we don't, this is not going to work then?

Quite potentially

I need to check. Thank you.

Right - but if he's logging in with SSO - he's not logging in with a password.

Yeah if he logs in with SSO he won't be able to see your instance. But if he knows his password (or it can be reset by the administrator), he should be able to log in with that and his email address through netsuite.com and see your instance there (potentially he won't see any of his own instance roles, if they are all SSO)

Or use a different email. It might be convenient for them to be logged in simultaneously through two different browsers

I have had this issue in the past. solution: 1. Make sure the role on use side doesn't have SAML (in setup tab) turned on. 2. Create the account and assign a password ignore the warning for access to other instance. 3. Tell him to login to NS directly from Netsuite.com not using his SSO IDP endpoint link or not from OKTA/Onelogin (if using). 4. this will allow him to access your NS instance, note your instance would not show up in his regular SSO based login. That means when logs directly only your instance's roles will show up and none of roles from your instance would show up in his SSO based instance. Try it I am 100% sure that it will work, because I am using it currently in many instances.

Hi Sam, I hope you are well. Than you for the info, but I didn't understand the sections where you said "on use side" on step 1 of your solution. May you please help me to clarify that? Thank you.

If we have setup SSO for roles using clients OkTA instance. For implementation partner to login through the SSO, will the users need to be added in client Instance.