All of my licenses are currently in use. I have a user who has a custom role that is of Accounting Center Type. I want to grant him Admin access, but when i try to add Admin access, i get the new license request form. I assumed that since he already is using a license for his current role, that adding a new one is fine. What is the best way to handle this? thanks!

You probably have exceeded your license count by activating an inactive user.

but if that user already has a full access license role then error should not pop up. User can have multiple roles using only 1 license

when i look at billing information i see 31 licenses provisioned and 31 used

Unless you by editing it cause it to trigger an update and it is calculating 32.

maybe i need to remove his access, then assign him Admin? Can NS be that dumb? How's that for a loaded question? lol

setup-> users/roles -> manage users.

Is the custom role based out of the Employee Center role? If yes, then assigning another role will require a GAU license as you may have exhausted all your ESS licenses by now.

@Mike the role is based out of the Accounting Center Role. I actually have 5 ESS licenses provisioned and none in use

Probably worth taking a stab at filing a support case, see what they say.

That's exactly what i was about to try, thanks

Nope not a dumb question, I've actually heard of the case of the 'missing' contact support online button before. Next option is to probably call/email your rep so they can file the case in your behalf ablobshrug

Strange. I'm trying to find out who my rep is now. FYI, when i go to the support page, i see this in the Account Center portlet

You have to have the netsuite support center role