Hi all, I'm having some trouble setting up access ...
# administration
j
Hi all, I'm having some trouble setting up access to NetSuite. I have an email/password login that i have been using for a long time. I haven't used it in at least a few months. I have been given access to my new employers account. When i try to log in, NS doesn't recognize my password. When i try to reset it, I get the message than an email was sent with a link, but the email never shows up. I don't know where to go from here. any help would be great! thanks.
k
I'm confused - your new employer didn't set you up with access linked to your current work email?
j
I don't have a work email with them yet, but they have my independent email that i use for all my NS consulting.
I am currently logged into their instance using another users login as system admin. I can see my employee record and i has my email. I can even send an email to it from the communication section
s
Check the bounced email list within netsuite?
It won't send reset passwords or email change if you get on the bounced list
j
@Sandii thanks, where can i find the bounced list?
s
Um not sure in the navigation, just type
bounced
into the global
j
@Sandii naturally, i don't have a global search bar... I did find setup->other lists -> undelivered emails. nothing there for my email. This should be independent of my new employee record for this instance though, right? I used to have access to a number of different netsuite customer logins. I just want to reset my password. Seems like this is a Netsuite-wide issue, not a customer based one, i think.
👀 1
s
Well if you are on the bounced list, then the password resets will not send.
/app/common/entity/bouncedaddresses.nl
j
@Sandii Thanks for your help. I eventually had someone change my email address to a different one that i use and was able to log in as an administrator. I checked the bounced list and i'm not on it, so i have no idea why i never got the reset password emails. Oh well, i'll just use the other email address for netsuite. Thanks anyway!
s
Yeah I think that's the only time I haven't seen the password reset come through... guess it will remain a mystery
j
must be either covid related or too much sun spot activity....