Anyone know how cases are grouped? I get this erro...
# administrationm
mg2017
08/20/2020, 2:15 PMAnyone know how cases are grouped? I get this error using a sales role: permission violation: this case record does not belong to your group. I am not aware of us setting any groups.
j
Josh Godfrey
08/25/2020, 2:27 PMIt sounds like one of the cases is assigned to a Support Group.
Josh Godfrey
08/25/2020, 2:28 PMSupport Groups work just like normal groups in NS. There is a box checked on the Group Record .