how to send gift certificate email to customer from invoice?

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that sending a gift certificate email to a customer from an invoice in NetSuite involves a few steps: 1. Add a gift certificate item to the sales order. You can do this by customizing the form to display the "Gift Certificate" field in the item column listing. This field is located under "Sublist Fields" for the transaction form. 2. If you're having trouble with the gift certificate "auto fulfillment" using the web template you created, it might be due to a limitation in NetSuite. One user mentioned that they were told by NetSuite that updating the email template used to send emails for gift certificate orders is an enhancement. 3. As a workaround, they wrote a script in NetSuite to uncheck the "send email" for orders having gift certificate items. This was to ensure that customers receive the email in a format that can be controlled by them and that too only once. However, this approach won't work if you enter orders directly in NetSuite or if you cannot edit the email template even in your web store. 4. Another user suggested setting the email template specifically for gift certificates instead of in the generic email field. However, this only works if the gift certificate is bought through the web store. 5. If you're receiving a generic text-only email confirmation regardless of the template you choose, it might be a bug or limitation in NetSuite. One user reported experiencing this issue, and they received the same generic email whether the order was an online order or they were generating a sales order. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******