Anyone know how to get names to show under the Ass...
# administrationl
lschmidt
02/19/2020, 5:05 PMAnyone know how to get names to show under the Assigned To field on the Issue form? I have assigned the correct permissions and I have yet to see a name.
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Matt
02/19/2020, 5:22 PMWhat do you see instead?
c
cferber
02/19/2020, 6:51 PMAre you talking about cases? If so then you have to mark the support rep field on the employee record
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l
lschmidt
02/19/2020, 8:26 PM@Matt this is what I see:
lschmidt
02/19/2020, 8:26 PMmessage has been deleted
lschmidt
02/19/2020, 8:27 PM@cferber not Cases, I know about having to check the Support Rep box. The problem is the Assigned To field on the Issues form
m
Matt
02/20/2020, 8:21 AMHave you set up your issue roles?
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lschmidt
02/20/2020, 3:11 PMYes they are setup and assigned to the roles. But even doing that, how does NetSuite know what name to put in the dropdown if 7 people have that same role that the Issue role was assigned to?
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