Is anyone aware of any way to prevent an active employee from getting the Hard Bounce flag tied to their account? After implementing some email security features, if a virus is passed from NetSuite to our domain and our mail server blocks it (which happens often), NetSuite gives the user a hard bounce flag and the rest of their emails go undelivered (coded with Not sent: address(es) recently bounced). It's a pain in the ass to have to constantly look at a reminder on my dashboard to see which users have been flagged. I'd hate to have to create a bypass to allow viruses from NetSuite, so that this doesn't happen.

I am not aware of a workaround - I just pull up the bounced email address page (https://system.na3.netsuite.com/app/common/entity/bouncedaddresses.nl) when I boot up each morning and delete anyone on our domain from the list.

Unfortunately they keep getting added throughout the day. I've had to turn off spam protection and antivirus protection from anything coming from NetSuite🙄