I am having an issue with connecting Claude to the AI connector and was wondering if anyone was experiencing the same issue. When I connect through Claude it will confirm in the top right that I have established the connection with NetSuite, however the button will load and end up disconnecting. The configure button won't even show up. I have tried multiple roles with the right permissions, enabling the correct features, and reinstalling the MCP SuiteApp.

Hi Alex! Is it Claude Web or Desktop?

Hope this can be somewhat helpful A Complete Setup Guide for NetSuite AI Connector

Wish I had this instruction when I was setting up 🙂 Though, the Claude itself helped too

We’ve published a few other guides as well: • A Development Guide to Build Custom Tools for NetSuite AI Connector • A Setup Guide for NetSuite AI Connector with Postman: API Integration Tutorial And a couple of others are in the pipeline.

I believe it had to do with the demo account I was using, the production accounts were able to connect seamlessly. I am contacting support to make sure it is due to account discrepancy

The guide works with Test Drive, Sandbox, and Production accounts. I haven’t tested it with the Release Preview account yet.