When a task is created and the 'Send Email' isn't ...
# ask-stanley-ai
k
When a task is created and the 'Send Email' isn't checked, why does it still sent to the Assigned To user email?
c
AI generated answer (using internal Slack threads):
In NetSuite, when a task is created and the 'Send Email' option isn't checked, it still sends an email to the 'Assigned To' user because of the system's default behavior. This is triggered when the assignee field is changed, and it automatically checks the 'Notify Assignee by Email' box (sendemail). Even if you try to create a workflow to uncheck it after the assignee is changed, it seems to have no effect. The box is checked anyway. This is a known behavior in NetSuite and is documented in SuiteAnswers Id: 18373 titled "Disable Email Notification Sent to Task Assignee when Assigned To field is Modified". One workaround suggested in the threads is to hide the field on the form. However, this might not be a perfect solution as it might affect other functionalities where the 'Assigned To' field is needed. Another workaround is to educate your team on how to use filters in their email clients (like Gmail, Outlook, etc.) to filter out these automatic emails. However, this solution is not permanent as each new hire will need to set up the same rules. Please note that these are workarounds and might not perfectly fit your needs. The behavior is inherent to NetSuite and might require a more complex solution or customization to fully address. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.817688
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.813476622
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.813232481
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