When trying to submit the warranty request, we get this error: Invalid custevent_warranty_item reference key undefined.

AI generated answer (using internal Slack threads):

The error message "Invalid custevent_warranty_item reference key undefined" typically indicates that the reference key you're trying to use is either inactive, deleted, or not defined in the context you're trying to use it. In the context of a warranty request, it could mean that the warranty item you're trying to reference does not exist or is not active in the system. Here are a few things you can check: 1. Verify that the

custevent_warranty_item

you're trying to reference is active and exists in the system. 2. If you're using a script, ensure that the script is correctly referencing the

custevent_warranty_item

. 3. If you're using SuiteScript 2.0, make sure that the

custevent_warranty_item

is correctly defined and referenced in your script. Remember to always double-check your references and their status in the system to avoid such errors. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******