once a sales order is closed is there anyway to br...
# ask-stanley-ai
a
once a sales order is closed is there anyway to bring it back?
c
AI generated answer (using internal Slack threads):
Based on the conversations, once a sales order is closed in NetSuite, it can be reopened by unchecking the 'close' checkbox on the line item(s). However, it's important to note that a cancelled sales order is different from a closed sales order. While you can re-open a closed sales order, you cannot restore a cancelled sales order. The only option when a sales order has been cancelled is to re-create the order or make a copy of the sales order. As for when to close a sales order, it seems there are different practices depending on the specific needs and workflows of a business. Some users have mentioned issues with unbilled receivables when closing Sales Orders, so they opt not to close them. Others have suggested adjusting the quantity to match what was shipped if you want to manually close a line. If the client is larger, a scripted button on the transaction that says CLOSE lines could be used. This would add a custom column on the transaction for CANCELLED QTY. When Close is clicked, whatever hasn't been received/fulfilled yet goes into cancelled, and the quantity gets adjusted to be the quantity shipped, so the line is considered closed. This provides a record of what was initially ordered, what was shipped, what was cancelled, and doesn't potentially cause a problem with billing. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.850769103
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.847473204
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.835571289
Please provide your feedback on this answer.