Has anyone using Avalara updated to 2025.2 yet? We can't get past Avalara errors in RP and don't know if it's an RP thing or a 2025.2 thing. The error happens when adding lines to sales orders and says 'Authentication failed'.

Avatax doesn't calculate in the RP probably because it isn't linked up to your account. Unless you have it hooked up to an Avatax SB account, it doesn't work properly. We no longer use Avalara, but in the past whenever we did our release preview testing, we always noted to users that Avatax will not work.

We have it hooked up to our Avalara sandbox, it just won't authenticate. I've opened a ticket with Avalara.

@Chloë curious as why you don't use Avalara anymore. I've heard mixed reviews and we have been looking at moving to it. Just wanting real world feedback

@Jordan Fitch mostly because at the time it didn't handle telecom tax well. Maybe it does now, but that's the main reason why we moved away from it.

Thank you!

When you open a ticket with Avalara, depending on your support tier you may have access to a live chat and they are decently responsive, make sure you ask for the most up to date knowledge center article because some times they share outdated links or articles.

It's coming back to me now that after I used to do AvaTax bundle updates in NetSuite, we often used to have to reauthenticate AvaTax and would get authentication failed errors as well. I had notes on what to do: ◦ In NetSuite, navigate to Avalara-> Avalara Dashboard-> Manage Avalara ◦ Setup-> Avalara ◦ Click Edit Credentials ◦ In the next screen click Add AvaTax User Code ◦ After it generates a code, click on Authenticate Avalara. It will bring you to the Avalara website and make you log in. ◦ Enter the User Code and save it. I'm not sure if this is the same issue or the same instructions you would have to follow @Stephanie Hughes, but figured I'd share! Again, we don't have AvaTax anymore, but these are old notes I had saved 🙂

Yes, I did those steps about 4 times and it never got past an authorization pending step. Avalara's reply is basically "we don't think there is an issue in 2025.2, you'll find out after production is upgraded"

There is Authentication issue, and they are working on it

@Lucas do you mean in 2025.2 or just RP? Our production upgrade happens Saturday night...

@Stephanie Hughes in every env they are having issues I guess

@Lucas Did this start with your 2025.2 upgrade?

No it was there